Frequently asked questions
What is your return policy?
No exchange or return is accepted once the order is placed from the user side. Orders can be canceled within 12 hours of placement for a full refund. Exchanges will be possible if the order is received in a defective condition, such as clothing material issues or damaged products.
How do I cancel an order?
Orders can be canceled within 24 hours of placement. Please get in touch with our customer service team to process the cancellation and receive a full refund.
How can I contact MEZY customer support?
You can reach us via email at support@mezy.in or through our social media channels.
How do I place an order?
You can place an order through our user-friendly e-commerce website. Browse our collections, select your items, and proceed to checkout.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, and popular digital wallets like Paytm etc.
How long does shipping take?
Orders are typically processed and shipped within 1-3 business days. Delivery times vary based on your location and chosen shipping method.
Do you offer international shipping?
Yes, we offer shipping to select international destinations. Shipping rates and delivery times vary.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information.
Do you have a physical store?
Currently, MEZY operates exclusively online. Stay tuned for updates on potential physical store openings.
How can I stay updated on new collections and promotions?
Follow us on Instagram and other social media platforms, and subscribe to our newsletter for the latest updates and exclusive offers.
